Refund policy

Mallarda, we want you to feel confident and satisfied with every purchase. If your order does not work out, please contact us at mallard.co@outlook.com within 14 days of receiving your item, and we will be happy to assist you with the return process.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original condition with all tags and packaging included. Products that show signs of wear, damage, washing, or alteration may not be accepted. We recommend trying on apparel carefully to ensure it remains in returnable condition.

For hygiene and personal-use reasons, certain accessories or items that have been used may not be eligible for return unless they arrive damaged, defective, or incorrect. Sale items, gift cards, and products marked as final sale are also not eligible for returns.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or the wrong product was sent. Original shipping fees are non-refundable.

Once we receive and inspect your returned item, approved refunds will be processed to your original payment method. Please allow additional time for your bank or payment provider to complete the refund process.

If you receive an incorrect, damaged, or defective item, please contact us with your order details and photos of the issue so we can review and help resolve it.

Please contact mallard.co@outlook.com before sending any return. Our team will provide the necessary instructions to complete your return smoothly.

Thank you for choosing Mallarda and supporting our brand. We appreciate your trust and look forward to providing you with quality products and great service.